Managing Talent Retention : An ROI Approach
by Phillips, Jack J.; Edwards, LisaFormat: Hardcover
Pub. Date: 2008-12-22
Publisher(s): Pfeiffer & Co
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Summary
Retention is becoming one of the most pressing concerns of employers worldwide. This book provides an overview of talent retention and defines retention and turnover in very specific measures. It explores the full impact of talent departure and most important it offers proven solutions to talent retention. The book clearly shows how to forecast the ROI of talent retention solutions and how to capture the actual ROI after the solution was implemented. This is a practical book providing an ROI approach to HR managers and practitioners.
Author Biography
Jack J.Phillips is chairman of the ROI Institute. A seasoned HR veteran, Phillips has served as a senior HR executive in two Fortune 500 companies and in top executive roles, including president of a regional bank. A prolific writer, Phillips is the author or editor of more than 50 books and more than 200 articles.
Lisa Edwards serves as director, Global Learning and Development, at Corbis (www.Corbis.com) where she is responsible for developing Corbis' managers and leaders across sixteen countries.
Table of Contents
| List of Figures, Tables, and Exhibits | p. xiii |
| Acknowledgements | p. xvii |
| Talent Management: The Key to Organizational Success | p. 1 |
| Why Talent Retention Is a Serious Problem | p. 26 |
| An ROI Approach to Managing Retention | p. 42 |
| Measure and Monitor Turnover and Retention Data | p. 58 |
| Develop Fully Loaded Costs of Talent Departure | p. 79 |
| Diagnose Cause of Talent Departure | p. 105 |
| Recruit Talent | p. 138 |
| Establish an Appropriate Work Environment | p. 161 |
| Create Equitable Pay and Performance Processes | p. 191 |
| Build Motivation and Commitment | p. 214 |
| Match Solutions to Needs | p. 243 |
| Forecast ROI of Retention Solutions | p. 257 |
| Calculate ROI of Retention Solutions | p. 276 |
| Make Adjustments and Continue | p. 299 |
| Case Study: A Master's Degree for High-Potential Employees: Federal Information Agency | p. 327 |
| Case Study: Skill-Based Pay: Southeast Corridor Bank (SCB) | p. 352 |
| Case Study: Coaching for New Employees: Global Media Company | p. 368 |
| Index | p. 381 |
| About the Authors | p. 401 |
| Table of Contents provided by Ingram. All Rights Reserved. |
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