Logistics and Fulfillment for e-business: A Practical Guide to Mastering Back Office Functions for Online Commerce,9781578200740

Logistics and Fulfillment for e-business: A Practical Guide to Mastering Back Office Functions for Online Commerce

by ;
ISBN13: 9781578200740
ISBN10: 1578200741
Format: Nonspecific Binding
Pub. Date: 2001-04-15
Publisher(s): CRC Press
List Price: $70.18

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Summary

Logistics and fulfillment management is unglamorous, complex and expensive, but it is one of the primary factors determining whether an e-business will be profitable. Many enterprises (large and small) rush into the e-business model without adequate consi The book explores the virtual world of e-business as its processes merge with the day-to-day realities of commerce: procurement, inventory management, supply chain management, order fulfillment and delivery of products to global customers.This is the first book to address the full impact of logistics and fulfillment .

Table of Contents

Acknowledgment
Preface 1(2)
Introduction 3(4)
Setting the Stage
7(26)
Defining E-business
15(2)
E-business Fulfillment
17(2)
You Built It, They Came --- Now What?
18(1)
An Unbeatable Partnership
19(3)
B2B
22(1)
E-Tail
23(6)
For Some E-Tailers it was Easy
24(1)
An In-House LFMS
25(2)
Outsourcing LFM
27(2)
Technology
29(1)
Globalization
30(3)
Making the Move E-Business Infrastructure
33(20)
The Case for E-Business
39(1)
The Other Side of the Coin
40(1)
E-Business Strategy
41(5)
The Logistics and Fulfillment Challenge
42(2)
E-tail Model
44(1)
B2B Model
44(1)
Internal Operations
45(1)
Technology Caveats
46(1)
Adopting a Logistics and Fulfillment Model
46(5)
Cardboard Boxes vs Pallets
48(1)
The 3Rs and Then Some
49(2)
The Time is Now
51(2)
Adopting a B2B Model
53(40)
An Effective Strategy
55(3)
Alternative Solutions
58(13)
E-Marketplaces Might Be the Answer
60(6)
The ASP Solution
66(5)
The Full Monty (In-House Solution)
71(5)
Why Go B2B? Revenue Growth
71(2)
Manufacturing Challenges
73(1)
Supply Management
74(2)
Convincing the Value chain
76(14)
Security
78(1)
The Trickle-Down Effect
79(2)
Return on Investment
81(1)
The Advantages of Integration
81(9)
The Right Choice
90(3)
The E-Tailers
93(24)
Lessons Learned
94(3)
Is the E-Tailer an Endangered Species?
97(5)
Post-Transaction Anxiety Disorder
99(1)
Educate The Customer --- The Reality
100(2)
Click-And-Mortars
102(3)
Challenges
105(7)
Fulfillment
106(3)
Let the Customer Do the Walking
109(1)
Customer Confidence
110(2)
Four Little Steps
112(1)
The E-Tailers That Don't Get It
113(1)
Lessons Learned
114(3)
The Partners: Outsourcing the Tech
117(60)
Tech Partnerships Are A Two-Way-Street
119(4)
E-Business Start-Up Challenges
123(1)
Specialization vs. Generalization
124(4)
Focus On Technology
125(3)
Partner For Success
128(7)
Some of the Issues
129(4)
Invite That Sales Person In
133(1)
Look For Partners in all the Right Places
134(1)
Stay Alert And Be Cautious
134(1)
One Size Doesn't Fit All
135(2)
The Integrator or Solution Provider
137(8)
Easing the Move for the Established Enterprise
145(7)
Exchange Of Knowledge
152(2)
Legacy Systems
154(5)
Everyone Wants In On the E-Business Action
159(2)
The Vendor Partnership
161(2)
The Consulting Firm
163(11)
A Tour of the Consultancy Arena
164(4)
The Big Five
168(6)
Mitigating Outsourcing Risks
174(1)
The Search Begins
175(2)
Shipping
177(50)
Your Shipping Partner?
179(2)
B2B's Shipping Needs
181(4)
E-Tail's Size & Weight Issues
185(4)
E-Tail Shipping Conundrum
189(12)
Shipping Vagaries Affect Sales
190(1)
Shipping Options
191(5)
Shipping Dilemmas
196(3)
Custom Shipping Structure
199(2)
``Last Mile'' Solutions
201(1)
Cost of Shipping
202(5)
The Entrepreneur to the Rescue
204(3)
Technology
207(6)
Handling the Exceptions
209(4)
E-Business's Carrier Choices
213(8)
Courting the USPS
214(2)
UPS and Fedex
216(1)
New Shipping Models
217(1)
Shipping Lines (The Big Boats)
218(3)
They Need It Yesterday
221(2)
Thinking In the Box
223(1)
Tips
224(3)
Logistics and/or Fulfillment Models
227(56)
B2B Buy-Sell Model
231(6)
Sell-Side Online Marketplace
232(1)
Buy-Side Online Market
232(1)
E-Marketplaces
233(4)
B2B Sponsored Model
237(2)
Manufacturer Model
239(5)
Vendor Managed Inventory Model
244(3)
Extended Enterprise Model
247(5)
Direct Fulfillment Model
249(2)
Build-To-Order / Just-In-Time Model
251(1)
E-Tail Model
252(18)
Pure-Play In-House Model
255(2)
Outsourced Model
257(2)
Drop-Ship Model
259(2)
Click-And-Mortar
261(1)
Local Fulfillment Model
262(3)
Kiosk Order Model
265(3)
Click-To-Bricks
268(2)
Same-Day Delivery Model
270(3)
Just-In-Time Model
273(3)
Converged Model
276(1)
Model of the Future?
277(6)
Strategizing and Planning for an LFMS
283(48)
Logistics And Fulfillment Goals
284(11)
The Questionnaire
285(10)
Your LFMS Plan: What's Involved?
295(17)
3 Stages of E-Business
296(16)
Security
312(2)
Specificity in the LFMS Design
314(9)
Customized Procurement Processes
314(1)
Real-Time Procurement And Forecasting
314(1)
E-Tails And Buy-Side B2Bs
315(4)
Just-In-Time Logistics
319(2)
Click-And-Mortar Synchronization
321(2)
LFM Has ``Arrived''
323(3)
Links With Banks
324(1)
Improved Efficiency
325(1)
Logistics And Fulfillment Managers
326(2)
A Final Few Words
328(3)
Fulfillment In-House or Outsource?
331(72)
Meet the Challenge
334(9)
Get the Tech Partners Involved
339(1)
Logistics and Fulfillment Experts
340(2)
Fulfillment Service Providers
342(1)
Taking It In-House
343(19)
Upgrading an Existing Warehouse, Distribution or Fulfillment Center
344(16)
Technology Issues
360(2)
Other In-House Fulfillment Considerations
362(1)
Outsourcing
362(22)
Some FSP Facts
364(2)
Effective Fulfillment Outsourcing
366(3)
The Outsourcing Plan
369(5)
The Partnership
374(1)
Issues Specific to a Small E-Business
375(1)
How Much Does It Cost
376(1)
The Contract
376(1)
Technical Issues
377(3)
Drop-Ship
380(3)
Outsourcing Wrap-up
383(1)
Returns
384(15)
Solutions
389(10)
The Bottom Line
399(4)
Exploiting Logistics and Fulfillment Technology
403(64)
A Balancing Act
409(1)
The Big Guns --- ERP
410(11)
Linking ERP Systems
421(13)
Working with ERP Vendors and their Partners
424(2)
Best-Of-Breed Vendors
426(3)
Linking the LFMS
429(5)
E-Commerce Platforms
434(3)
Other Software Solutions
437(5)
EDI
442(3)
The Languages of E-Business
445(14)
HTML and HTTP
448(1)
Java
449(1)
BizTalk
449(1)
XML
449(7)
CPFR
456(3)
An Option
459(4)
Tech Musings
463(4)
It's All About the Customer
467(20)
Customer Relationships
467(6)
The Internet Simplifies Life?
470(3)
Managing the Customer Experience
473(14)
Time - A Valuable Commodity
473(1)
LFMS: Your Map to Great Customer Service
474(7)
Customer Service Strategies
481(3)
Keep It About the Customer
484(3)
The 3RS Go Global
487(18)
The Small E-Business Dilemma
489(1)
The Servicing (Or Non-Servicing) Of The Global Customer
490(4)
The Global Localization Issues
494(3)
Global Logistics And Fulfillment
495(2)
The Global Enablers
497(5)
Global Challenges Hit the Stage Three LFMS
502(1)
Traditional Customer Brokers
503(1)
Global View
503(2)
Conclusion 505(4)
Glossary 509(22)
Index 531

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