Interpersonal Skills in Organizations
by de Janasz, Suzanne; Dowd, Karen; Schneider, BethEdition: 4th
Format: Paperback
Pub. Date: 2011-03-11
Publisher(s): McGraw-Hill/Irwin
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Summary
Interpersonal Skills in Organizations by de Janasz, Dowd, and Schneider takes a fresh, thoughtful look at the key skills necessary for personal and managerial success in organizations today. Exploding with exercises, cases, and group activities, the book employs an experiential approach suitable for all student audiences. The book is organized into 4 distinct sections (Understanding Yourself, Understanding Others, Understanding Teams, and Leading) that can be used collectively or modularly depending on the instructors' preferences and students' needs. The emphasis in this edition focuses on making the text more current along with making the text pedagogically effective for students and instructors.
Table of Contents
Unit 1 Intrapersonal Effectiveness: Understanding Yourself
1. Journey into Self-awareness
2. Self-disclosure and Trust
3. Establishing Goals Consistent with Your Values and Ethics
4. Self-management
Unit 2 Interpersonal Effectiveness: Understanding and Working with Others
5. Understanding and Working with Diverse Others
6. The Importance and Skill of Listening
7. Communicating Effectively
8. Persuading Individuals and Audiences
Unit 3 Understanding and Working in Teams
9. Negotiation
10. Building Teams and Work Groups
11. Managing Conflict
12. Achieving Business Results through Effective Meetings
13. Facilitating Team Success
14. Making Decisions and Solving Problems Creatively
Unit 4 Leading Individuals and Groups
15. Power and Politicking
16. Networking and Mentoring
17. Coaching and Providing Feedback for Improved Performance
18. Leading and Empowering Self and Others
19. Project Management
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