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The CompTIA A+ certification validates you have the knowledge and skills required to install, configure, and maintain computer equipment, mobile devices, and software for end users; service components based on customer requirements; understand networking basics and apply basic cybersecurity methods to mitigate threats; properly and safely diagnose, resolve, and document common hardware and software issues; apply troubleshooting skills and provide customer support using appropriate communication skills; and understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments.
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ABOUT THE AUTHORS
Mike Chapple, PhD, is Teaching Professor of Information Technology, Analytics, and Operations at Notre Dame’s Mendoza College of Business. He is a bestselling author of over 25 books and serves as the Academic Director of the University’s Master of Science in Business Analytics program. He holds multiple additional certifications, including the CISSP (Certified Information Systems Security Professional), CySA+ (CompTIA Cybersecurity Analyst), CIPP/US (Certified Information Privacy Professional), CompTIA PenTest+, and CompTIA Security+. Mike provides cybersecurity certification resources at his website, CertMike.com.
Mark Soper, MCP, CompTIA A+, has over 30 years’ experience in IT. He is the author or co-author of 40 books on technology, covering topics ranging from CompTIA A+ to Microsoft Windows, networking, and troubleshooting.
Introduction xv
PART I DOMAIN 1.0: MOBILE DEVICES 1
CHAPTER 1 Laptop Hardware 3
CHAPTER 2 Mobile Device Displays 19
CHAPTER 3 Mobile Device Ports and Accessories 31
CHAPTER 4 Mobile Device Network Connectivity and Application Support 47
PART II DOMAIN 2.0: NETWORKING 69
CHAPTER 5 TCP/IP Networking 71
CHAPTER 6 TCP/IP Ports and Protocols 77
CHAPTER 7 Networking Hardware 87
CHAPTER 8 Wireless Networking Protocols 103
CHAPTER 9 Networked Host Services 117
CHAPTER 10 Installing and Configuring Networks 131
CHAPTER 11 Advanced Network Configuration 143
CHAPTER 12 Internet Connection Types 153
CHAPTER 13 Networking Tools 163
PART III DOMAIN 3.0: HARDWARE 173
CHAPTER 14 Cables and Connectors 175
CHAPTER 15 Random Access Memory (RAM) 197
CHAPTER 16 Storage Devices 211
CHAPTER 17 Motherboards 229
CHAPTER 18 Booting, CPUs, and Expansion Cards 249
CHAPTER 19 Power Supplies 267
CHAPTER 20 Printer and Multifunction Device Configuration 279
CHAPTER 21 Printer Consumable Replacement 297
PART IV DOMAIN 4.0: VIRTUALIZATION AND CLOUD COMPUTING 313
CHAPTER 22 Cloud Computing 315
CHAPTER 23 Virtualization 323
PART V DOMAIN 5.0: HARDWARE AND NETWORK TROUBLESHOOTING 337
CHAPTER 24 Troubleshooting Methodology 339
CHAPTER 25 Troubleshooting Motherboards, RAM, CPU, and Power 347
CHAPTER 26 Troubleshooting Storage 365
CHAPTER 27 Troubleshooting Video 381
CHAPTER 28 Troubleshooting Mobile Devices 393
CHAPTER 29 Troubleshooting Printers 405
CHAPTER 30 Troubleshooting Networks 415
Index 427
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