Communication Catalyst : The Fast (But Not Stupid) Track to Value for Customers, Investors, and Employees,9780793149049

Communication Catalyst : The Fast (But Not Stupid) Track to Value for Customers, Investors, and Employees

by ;
ISBN13: 9780793149049
ISBN10: 0793149045
Format: Hardcover
Pub. Date: 2002-08-20
Publisher(s): Kaplan Publishing
List Price: $29.17

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Summary

Speed is a double-edged sword that both scares and exhilarates business leaders in their efforts to get products to market faster, seize new opportunities before their competition, or increase productivity. By doing the wrong things fast, waste is all that is accelerated, and value is sacrificed. For the first time ever, authors Connelly and Rianoshek make their speed-guaranteed communications skills accessible to any business owner or manager. In The Communication Catalyst, readers will learn: Why communication is the answer to the modern demand for speed; How genuine, skillful communication can heal the rift between high performance and meaningful work; and How communication can benefit such measurable areas as recruiting, retention, time to market, customer loyalty and earnings per share.

Author Biography


As the co-founders of Conversant, a communication-consulting firm, Mickey Connolly and Richard Rianoshek have served more than 400 organizations in 20 countries. Connolly has advised executives in multiple industries and governmental institutions on subjects ranging from managing a global workforce to high-stakes negotiations.  Rianoshek is a social psychologist with expertise in group dynamics and performance management. His work has been applied in universities, police departments, and major corporations.

Table of Contents

Foreword vii
Acknowledgments ix
Introduction xi
PART / ONE Uncommon Leadership, Uncommon Value
The Communication Case for High-Velocity Value
3(34)
Chapter Summary
26(4)
Rev Lesson: The Fishing Blues
30(7)
Valuable Perception: The Leader's Edge
37(38)
Chapter Summary
62(3)
Rev Lesson: Resistance, Research, Mail, and Sandwiches
65(10)
PART / TWO The Cycle of Value: A Conversational Architecture
Align: Intersect
75(29)
Chapter Summary
94(3)
Rev Lesson: You Can't Have a Band without a Song
97(7)
Align: Invent
104(17)
Chapter Summary
112(2)
Rev Lesson: It's Just Your Imagination
114(7)
Align: Invest
121(21)
Chapter Summary
132(2)
Rev Lesson: Budget Is Policy
134(8)
Act: Engage, Clarify, and Close
142(26)
Chapter Summary
15(143)
Rev Lesson: It's Not the Skillet, It's the Cook
158(10)
Adjust: Review and Renew
168(31)
Chapter Summary
186(3)
Rev Lesson: Stomping on Dreams
189(10)
PART / THREE Moments of Truth
Raising and Resolving Valuable Issues
199(27)
Chapter Summary
210(1)
Rev Lesson: Change Partners and Dance
211(15)
The Back Road to Brilliance
226(11)
Chapter Summary
229(2)
Rev Lesson: If You Have to Eat Crow, Eat It Fresh
231(6)
Appendix A---Generic Steps to the Intersection 237(2)
Appendix B---Evaluation Tool 239(2)
Index 241

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